Refund Policy

This Refund Policy outlines when refunds may be issued for services provided by Smartiflix LTD. By purchasing a subscription, you acknowledge and accept the terms described below.

Eligibility for Refunds

Since our services are digital and delivered immediately, refunds are generally not provided once access credentials have been sent. However, we will review refund requests under the following circumstances:

Technical issues that prevent service activation and cannot be resolved
Duplicate payments made in error
Billing mistakes confirmed by our team

Non-Refundable Situations

Refunds will not be issued in these cases:

Device incompatibility that was not verified prior to purchase
Internet connectivity problems on your side
Incorrect setup or configuration carried out by the user
Simply changing your mind after the service has been activated

Trial and Testing

Where trial options or testing periods are offered, we encourage users to evaluate compatibility before committing to a longer-term subscription.

Requesting a Refund

To request a refund review, please contact us within 24 hours of your purchase and include:

Your order or transaction reference number
The email address used at the time of purchase
A clear explanation of the issue you're encountering

Each request is reviewed individually. Approval of refunds is at the sole discretion of Smartiflix LTD.

Processing Time

If a refund is approved, processing times may vary depending on your original payment method and financial provider.

Contact Information

For questions about this Refund Policy, please contact us at:

Email: contact@smartiflix.ltd
Website: https://smartiflix.ltd